Shipping Information

Flat Rate Shipping Restrictions

Flat rate shipping applies only to orders shipped within the Continental U.S. using the standard UPS or USPS shipping method.  Expedited shipping options do not qualify for flat rate shipping and are subject to the rates of the carrier and the product companies.

  • $11.00 is charged as a flat rate on all Metagenics orders of any size.
  • There is no shipping charge on any Ortho Molecular products using the portal on the site. There is no minimum charge amount to receive this free shipping.
  • All Designs for Health orders on the portal on the site are charged a flat rate of $8.00. Orders greater than $125 are shipped free on the portal. When a product requires a cooler bag (from June thru September) an additional charge of $3.50 will be added to the order. Any order under $50.00 will have a $5.00 handling fee added, in addition to the flat rate shipping charge.
  • There are no product shipments out of the country. Ortho Molecular Products and Metagenics do ship to Alaska and Hawaii and are subject to the rates of the carriers. Designs for Health does no shipping outside of the continental United States.

Free Shipping Restrictions

Orders that qualify for free shipping and handling to the U.S.  may only be shipped using the standard UPS, FedEx,  or USPS shipping method. Expedited shipping options do not qualify for free shipping and are subject to the rates of the carrier.

  • Please contact Customer Service if you have questions about your order.

General Information

We process and ship all orders within 24-48 hours of receipt (unless otherwise stated). Orders are processed and shipped during regular business hours (Monday through Friday 8:00AM – 5:00PM EST, excluding holidays).

Items requiring cooler bags: fish oil capsules and liquids, probiotics, and other gel cap items will not be shipped on Friday during the summer (June thru September) due to overheating and possible melting of the gel capsules over the weekend.

US Shipping Methods

  • Continental United States:
  • The shipment carrier is determined by the company where the product is ordered. Each company uses a different carrier. Metagenics uses only UPS. Ortho Molecular uses only Fed X. Designs for Health uses either USPS or Fed X depending on the weight of the item(s).
  • Hawaii and Alaska:
  • The shipment carrier is determined by the company shipping the product(s). Cost is determined by the carrier, the weight, size of the package and the timeframe selected. This option is not available on the website. Please contact Customer Service if you wish to ship to these two locations.

US Shipping Times (UPS) (Fed X)

  After the package has been processed and shipped, you should receive it in 2-3 business days. Allow extra time for all holidays. If an item is back ordered, it will be indicated on your receipt. Back ordered items are shipped automatically to you upon the company receiving the item. Your credit card is only charged when the item is shipped.
US Shipping Times (USPS)

Here are the shipping times after the package has been processed and shipped:

  • Priority Mail (2-7 Business Days)
  • Express Mail (2-5 Business Days)

For APO/FPO addresses, all orders will be shipped via USPS:

  • Priority Mail (2-5 Business Days)
  • Express Mail (2-5 Business Days)

 Problems with Your Order?

Please contact our Customer Service Department if you have any issues with your order:

  • Contact Us

Tracking Your Packages

You will receive one or more tracking numbers on the confirmation e-mail we send you when your order is shipped. This tracking number can be used to check the status of your package at our shipping carriers’ online stores. Your shipment service will be indicated in the e-mail. Use the links below to track your shipment.

logo-header-fedexFor Orders that ship via FedEx  Please click here for tracking info.

 

US Shipping Times (UPS)

Here are the shipping times after the package has been processed and shipped:

  • UPS Ground (3-7 Business Days after processing)
  • UPS 2nd Day Air (2 Business Days after processing)
  • UPS Next Day Air (Next Business day after processing)

ups-badge
Tracking

US Shipping Times (USPS)Here are the shipping times after the package has been processed and shipped:

  • Priority Mail (2-7 Business Days)
  • Express Mail (2-5 Business Days)

For APO/FPO addresses, all orders will be shipped via USPS:

  • Priority Mail (2-5 Business Days)
  • Express Mail (2-5 Business Days)

 

usps-badge Tracking